Customer Care

Shipping Information | Returns & Exchanges | Size Charts

General Return Policy

Tutti Ensemb items purchased at full price are returnable within 14 days of purchase as long as they are in new, unworn/unwashed condition and still have the original tags and packaging. Any damages must be reported within 14 days of purchase for a refund and/or replacement.

Returns for items purchased from Tutti

  1. Enclosed in your package, please find our Returns and Exchanges Form.
  2. On the back of the form, please fill in:

    bill-to name
    order number
    item number/description
    return reason code

  3. For exchanges, please fill in the section for new items you’d like shipped to you. Please update your address if you need your new order shipped to an alternate address. Include payment information for new items of greater value.

  4. Be sure to include this form in the package you send back to us. Please mail your return package to:

    Tutti Ensemb
    2838 Diamond Street
    San Francisco, CA 94131

For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. Tutti Ensemb is not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.

Once the original item(s) are received at Tutti Ensemb, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 2-3 weeks for Tutti Ensemb to refund your credit card upon receipt.

Sale Item Return Policy

Items purchased on sale are not eligible for returns or exchanges. Items not returnable/exchangeable are marked as such on each product page on our website.

Returns for items purchased from a retailer other than Tutti Ensemb

If you purchased your items from one of our retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.